How to complain for DND not working?

Registering Complaints

If you receive any unsolicited commercial communications seven days after registration of your telephone number, you may register a complaint by:

• Dialing the toll free number 1909;
• or Sending an SMS to 1909
  • You may register a complaint regarding receipt of unsolicited commercial communications by sending SMS to 1909  in the specified format given below:

    • “COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm”
    • Where XXXXXXXXXX – is the telephone number or header of the SMS, as the case may be,from which the unsolicited commercial communication has originated
    • Example:
    • 1): You have received an SMS from DM-IAMU on 30th Sep’11 at 2pm. Then your complaint SMS will be “COMP TEL NO DM-IAMU, 30/09/11, Time 14:00” and send it to 1909.
    • 2): You have received an SMS / call from 9123456789 on 1st Oct’11 at 11.35am. Then your complaint SMS will be “COMP TEL NO 9123456789, 01/10/11, Time 11:35” and send it to 1909.
  • The complaint will be registered and acknowledged by MTNL by sending a unique complaint number through SMS
Please note:
• The complaint has to be registered from the telephone number on which unsolicited commercial communication has been received
• Your complaint must be made within three days of receipt of the unsolicited commercial communication

Registration of Preference/Change of Preference/ De-registration

• For registration of preference, send SMS in the format "START‹option(s)› " to 1909 e.g. to receive SMSs Option 'Real State' send SMS in the format "START 2" to 1909.
• For change of preference, send SMS in the format “STOP‹option(s)›"  to stop the existing options and “START‹option(s)›” to 1909

• For de-registration, send SMS in the format “STOP” to 1909
• Customers can choose to receive SMSs from multiple options e.g. to receive SMSs from options ‘Education’ and ‘Health’, send SMS in the format “START 3,4” to 1909.
• For registering option for "Fully Blocked Category" send "START 0" to 1909

You can register preference to receive messages from following categories:

• Fully Blocked Category (No Telemarketing Call/ SMS)
• Partially Blocked CategoryOptions under partially blocked category:

1. Banking / Insurance / Financial products / credit cards

2. Real Estate

3. Education

4.Health

5. Consumer goods and automobiles

6. Communication / Broadcasting / Entertainment / IT

7.Tourism and Leisure

Source: 

• http://mtnlmumbai.in/index.php/do-not-disturb
• http://www.telecomdiary.com/ti/do-not-disturb-register-dnd/dnd-now-ncpr-compliant-registration-procedure/

Freedom for Number Portability - 20th Jan 2011

Long wait is almost over. Number portability is starting from 20th Jan'11 now.

What is Mobile Number Portability (MNP)?
Mobile number portability (MNP) enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another. E.g. If you are using Airtel, you can switch to some other network like Vodafone at very nominal cost.

Why to use MNP?
If you are getting better calling schemes with other telephone providers, you may be interested in switching your provider.

When and cost?
The date decided is 20th Jan 2011 for fee of 19 INR only.  You may need some documents and forms need to be submitted.

What points to be taken care of?

• Money Vs Hassle of redistributing the number.
• Signal strength in the Local and  Roaming networks
• Call center services in  case of issues.
• Dues must be clear from the current provider.
• May take upto 4-5 days from the day of application
• connection may be dead for 2 hours while  portability is done.

What is the process?