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Registering Complaints

If you receive any unsolicited commercial communications seven days after registration of your telephone number, you may register a complaint by:

Dialing the toll free number 1909;
or Sending an SMS to 1909
- You may register a complaint regarding receipt of unsolicited commercial communications by sending SMS to 1909 in the specified format given below:
  - “COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm”
  - Where XXXXXXXXXX – is the telephone number or header of the SMS, as the case may be,from which the unsolicited commercial communication has originated
  - Example:
  - 1): You have received an SMS from DM-IAMU on 30th Sep’11 at 2pm. Then your complaint SMS will be “COMP TEL NO DM-IAMU, 30/09/11, Time 14:00” and send it to 1909.
  - 2): You have received an SMS / call from 9123456789 on 1st Oct’11 at 11.35am. Then your complaint SMS will be “COMP TEL NO 9123456789, 01/10/11, Time 11:35” and send it to 1909.
- The complaint will be registered and acknowledged by MTNL by sending a unique complaint number through SMS

Please note:

The complaint has to be registered from the telephone number on which unsolicited commercial communication has been received
Your complaint must be made within three days of receipt of the unsolicited commercial communication

Registration of Preference/Change of Preference/ De-registration

For registration of preference, send SMS in the format "START‹option(s)› " to 1909 e.g. to receive SMSs Option 'Real State' send SMS in the format "START 2" to 1909.
For change of preference, send SMS in the format “STOP‹option(s)›" to stop the existing options and “START‹option(s)›” to 1909

For de-registration, send SMS in the format “STOP” to 1909
Customers can choose to receive SMSs from multiple options e.g. to receive SMSs from options ‘Education’ and ‘Health’, send SMS in the format “START 3,4” to 1909.
For registering option for "Fully Blocked Category" send "START 0" to 1909

You can register preference to receive messages from following categories:

1. Banking / Insurance / Financial products / credit cards

2. Real Estate

3. Education

4.Health

5. Consumer goods and automobiles

6. Communication / Broadcasting / Entertainment / IT

7.Tourism and Leisure

Source:

http://mtnlmumbai.in/index.php/do-not-disturb
http://www.telecomdiary.com/ti/do-not-disturb-register-dnd/dnd-now-ncpr-compliant-registration-procedure/

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